This page provides Business administrators a user guide for the Order microservice for the Infosys Equinox platform.

 

Getting Started

Order Admin Functionalities

Overview

The Order microservice (“Order”) allows:

As with all microservices in the Infosys Equinox Commerce solution, Order is associated with a store managed through the Store microservice.

For a detailed overview of the Order microservice, see Order Microservice.

Service Glossary

  • Business – the parent of a store or set of stores. The basic use of a business is to manage common sets of users, catalogs, and other services for the stores associated with the business.
  • Business Admin – a role that manages business settings, creates and manages stores, and enables microservice(s) for a business.
  • Collections – configure the behavior of the microservices by providing a set of properties that control the behavior of the microservice when launched.
  • Customer – a consumer or buyer on the Business’ storefront or retail website.
  • Fulfillment – the process of picking items from the warehouse, packing, and shipping (distributing) to consumers.
  • Late Return Fee – This fee is charged to the customers based on the return window. Based on the return window duration, a late return fee (a percentage based fee or fixed fee) is calculated and deducted partially or fully or no deduction if the item is returned within the window. The return window is configurable in the collection properties of Cart service. This charge is not applicable to the newly added items to the cart.
  • Omni-channel – a multichannel approach to sales that seeks to provide consumers with a seamless shopping experience, whether shopping online (on a desktop or on a mobile or tablet device), by telephone, or in person at a physical store (https://searchcio.techtarget.com/definition/omnichannel).
  • Product – a good/service/idea that has a combination of tangible and intangible attributes and can have multiple variants which are referred to as stock-keeping units (SKUs). In Infosys Equinox Commerce, the consumer/buyer evaluates a product (e.g. a men’s dress shoe available in black and brown and in sizes from 10 to 15), but actually purchases a SKU associated with the product (e.g. a black colored version of the dress shoe in size 12) rather than the product itself.
  • Purchase Order – The purchase order is a payment method that a buyer chooses to make a payment against the order placed in a B2B scenario. In the CSR flow, where a CSR tries to place an order on behalf of the buyer user, the CSR can choose the “PO” as a payment method and provide a PO number to complete the payment.
  • Restocking Fees – This fee is charged to the customer for restocking the items back to the inventory.
  • Store – represents a specific physical location or online store of a business.
  • Stock Keeping Unit (SKU) – a particular variant of a product that is available for purchase by a consumer or buyer.
  • Storefront – consumer-facing website that presents products, content, and promotions across multiple channels (i.e. desktop, tablet, and mobile).

Order Admin Functionalities

 

Getting Started | CSR Functionalities

In the All Orders page, an Admin user can:

  • search for orders by order identifier, date, and/or first name
  • view order and payment details of a particular order
  • add additional search fields to search by last name, SKU identifier, fulfillment type, city, state, country, and zipcode as needed
  • select the number of pre-defined rows per screen

image alt text

Note:

  • Pagination option appears in all screens that contain the orders information.
  • To navigate to the next page, click Next.
  • By default, 10 rows per screen will be displayed. For displaying a predefined number of orders per screen, see Selecting Predefined Rows.

For managing orders, see the video given below or refer to the subsections for step-by-step instructions:

Accessing the Order Console by an Admin User

To access the Order console,

  1. Log in to the Foundation service for your business (URL provided by Infosys Equinox):
  2. Click the Orders option from the StoreOps menu:
    The Orders landing page appears.

Configuring Search Parameters

In the Orders landing page, you can search for orders and modify the search fields as needed.

Searching for Order(s)

To search for order(s),

  1. Click the Order ID, Date Range, First Name, Last Name, Email, SKU ID, Fulfillment Type, City, State, Country, or Zipcode drop-down list in the header to open an entry field to provide search criteria.
    Note: For displaying a predefined number of orders per screen, see Selecting Predefined Rows.
  2. Enter the desired search criteria in the search field, and then click Go.

Note: To reset the search field in the header, click the Reset button.
image alt text
The order(s), which matches the search criteria appears:
image alt text

Modifying Searchable Fields

To modify the searchable fields,

  1. Click image alt text available at the beginning of the search field.
    image alt text
  2. Select or deselect the items to add or remove the searchable fields in the header.
    The selected searchable fields appear in the header:
    image alt text
    Note: To reset the search field in the header, click the Reset button.

Selecting Predefined Rows

By default, 10 orders per screen will appear, but the number of orders per screen can be modified as follows:

  1. Click image alt text available at the beginning of the search field.
  2. Select Row Select. The Row Select appears as part of the search criteria.
  3. Select 10 Rows, 25 Rows, or 50 Rows from the drop-down list.
    image alt text
  4. Click the Go button. The selected rows of orders appear on the screen.
    Note: To reset the search field in the header, click the Reset button.

Viewing Order and Payment Details

In the Orders console, you can view particular order details, including a summary, item-level details, and payment details.

To view order details,

  1. Click on the desired order:
    image alt text

The Order Managers can click these tabs:

  • Overview: To view the order details, such as summary and payment information of the order, for example,
    image alt text

  • Products: To view the product details of the order, such as the image of the product, the total quantity ordered, the sub-total of a particular product, and the current status of the product:
    image alt text

  • Payments: To view payment details of the order:
    image alt text


CSR Functionalities

Order Admin Functionalities | Revision History

A CSR user (CSR Admin or CSR Associate) can access the Order Admin console and view and manage orders on behalf of the:

  • customer in Infosys Equinox B2C Commerce Platform
  • buyer-org user in Infosys Equinox B2B Commerce Platform

A CSR can perform the following:

To return, replace, exchange, reconcile item(s) on behalf of a customer, see the video given below or refer to the above links:

Note: For B2B, the account-based promotion offers can set while returning, replacing, or exchanging in the Promotions Admin console.

Accessing Order Console by a CSR

To view the Order console by a CSR on behalf of a customer,

  1. Log in to the Foundation service for your business with CSR credentials:image alt text
    • If there are multiple stores available for a business, select the required store in the All Stores page.
      image alt text

      Once a store is selected, the landing page of the CSR appears.
    • If there is only one store per business, the landing page of CSR appears.
      image alt text
      In the Customer Service page, you can search for order(s) or customer(s).
    • To search for order(s), refer to the next step.
    • To search for customer(s), refer to the Customer Admin Guide.

Viewing Order Details

A CSR can view the details of a user who placed the order.

  1. Click the Order tab.
    image alt text
  2. Select the required search criteria(s) and search for the order using Order ID, Date Range, Email ID, ZIP Code, Customer ID, or Account ID.
    Note: You can filter using “Account ID” in B2B.
  3. Click the Go button.
    Note:
    • If you enter the order ID, the order will be displayed directly.
    • When there is more than one result, the search results will be displayed on the same page. You can choose a particular order and navigate to the Order Admin console.

Tracking a Shipment

After shipping the item(s), a CSR can track the progress of the order at the item level.

To view order item-level tracking,

  1. In the Order tab, search for the order using order ID.
    The overview of the order will be displayed.

  2. Click the Products tab in the left panel.
  3. In the Products section, click the Action dropdown list and select Track Shipment.
    https://duseqpxtuo98y.cloudfront.net/guide-order86/Order_CSR_TrackShipment.png
    The page is redirected to the shipment tracking page.

Update Status of a Product

In the Products section, a CSR can update the item with the next available status or status that comes later in the workflow.

To update the status of an item,

  1. In the Order tab, search for the order using order ID.
  2. Search for the order using an order ID. The overview of the order will be displayed.
  3. Click the Products tab in the left panel.

  4. In the Products section, navigate to the required item, click the Action dropdown list.
  5. Select Update Status.

    The Update Status pop-up appears:
    image alt text
    The following table describes the above Update Status pop-up:

    Field

    Description

    New Status*

    Select the next available or appropriate status from the dropdown list. 

    Reasons

    Select a required reason from the dropdown list.

    Comments*

    Enter the required comments. 

    Quantity*

    Select the required quantity to be corrected from the dropdown list. 

    Note: The fields marked with asterisk (*) are mandatory.
  6. Click the Update button. The status of the item is updated.

Canceling an Order

You can cancel an order within a certain period of time after placing the order. The cancel option appears until the configured duration as defined in the business process management (BPM) flow.

For canceling an order, see the video given below or refer to the step-by-step instructions:

To cancel an order,

  1. In the Order tab, search for the order using order ID. The overview of the order will be displayed:
    image alt text
  2. In the Action drop-down list, select Cancel.
    image alt text
    The items in the order are canceled.

Returning Product(s)

A CSR can return item(s) on behalf of a customer if the item is defective, the item doesn’t meet their expectations, bought/received the wrong item, etc. The item(s) can be returned at the order/item level.

To return product(s) on behalf of a customer,

  1. In the Order tab, search for the order using order ID, date range, email ID, ZIP Code, and/or Customer ID.
    image alt text
  2. Click on the required Order; for example:
    image alt text
    Note: If you search by Order ID, then the overview of the order matching the Order ID will be displayed.
    The overview of the order appears:
    image alt text
  3. In the Action dropdown list, select Return. The product(s) details are displayed:
    image alt text
  4. Select the required product(s).
    Note: This step is not required for returning the product(s) at the order level as all the products are included by default.

    image alt text

    Once you select the product(s), the following additional fields appear:

    Field

    Description

    Reasons*

    Select a reason for returning the item(s) from the dropdown list. 

    Comments*

    Enter the required comments. This field is required when returning the item(s) at the order level.

    Quantity*

    Select the required quantity to be returned from the dropdown list. The quantity can be partial or full. 

    Note: This option will NOT be shown when returning item(s) at the order level.

    Note: The fields marked with asterisk (*) are mandatory.
  5. Click the Proceed button. The following checkout page for Return appears:
    image alt text
    The following table describes the above Return Checkout screen:

    Section

    Description

    Item(s) to Return

    Item(s) Return Details:

    The CSR can view the product details that are being returned to the customer.

    Adding Extra Charges Under Other Charges:

    For returning an item, the CSR can include various fees and charges at the item level. Once added, these charges will be shown under Other Charges after clicking the dropdown list. The charges are calculated and deducted from the refund amount of the customer.

    To add one or more extra charges at the item level, see Adding Extra Charges at Item Level.

    To view the added extra charges, click the dropdown list of Other Charges:
    image alt text

    Note: To remove a particular fee from being charged on the item, click the Delete icon.

    Other Charges

    The CSR can choose to add necessary charges (a percentage based fee or fixed fee) to the customer on the cart level for returning the item(s). The other charges configured in the collection properties of Cart are displayed here by default. For example, the other charges can be a restocking fee for returning the item, deducting a shipping charge for return shipment charges, etc. Once included, these charges are automatically deducted from the refund amount. The charges will be applied at the cart level.

    A CSR can choose to add a few more custom charges at the cart level. This is optional. See Adding Custom Charges at Cart Level.

    Warehouse Address

    Select the required warehouse from the list for returning the item(s) to the warehouse.

    Order Summary

    View the order summary that will be refunded to the customer.

    Payments

    View the default payment method. If required, the CSR can select the appropriate payment method for refunding the amount to the customer.

    Note: For Infosys Equinox B2B Commerce Platform, the Purchase Order payment option additionally appears apart from the other payment methods.

  6. After adding necessary charges, selecting the required warehouse address and payment methods, click the Submit button:
    image alt text

    Note: To ignore returning the product(s), click the Cancel button.

    After placing the order successfully, the following Order Overview will be shown with the Order Type “Return”.
    image alt text

  7. To view the return label, click the Products tab.
    image alt text
  8. In the Products section, click the Action dropdown list and select Print Return Label:
    image alt text
    The label will be displayed in a new tab as shown below:
    image alt text

Replacing Product(s)

A CSR can replace item(s) with an identical or another item(s) on behalf of a customer if the item received by the customer is defective, damaged or for any other reasons. The item(s) can be replaced at the order/item level.

To replace product(s) on behalf of a customer,

  1. In the Order tab, search for the order using order ID, date range, email ID, ZIP Code, and/or Customer ID.
    image alt text
  2. Click on the required Order; for example:
    image alt text
    Note: If you search by Order ID, then the overview of the order matching the Order ID will be displayed.
    The overview of the order appears:
    image alt text
  3. In the Action dropdown list, select Replace. The product(s) details are displayed:
    image alt text
  4. Select the required product(s).
    Note: This step is not required for replacing the product(s) at the order level as all the products are included by default.
    image alt text

    Once you select the product(s), the following additional fields appear:

    Field

    Description

    Reasons*

    Select a reason for replacing the item(s) from the dropdown list. 

    Comments*

    Enter the required comments. This field is required when returning the item(s) at the order level.

    Quantity*

    Select the required quantity to be replaced from the dropdown list. The quantity can be partial or full. 

    Note: This option will NOT be shown when replacing item(s) at the order level.

    Note: The fields marked with asterisk (*) are mandatory.
  5. Click the Proceed button. The following checkout page for Replace appears:
    image alt text
    The following table describes the above Replace Checkout screen:

    Section

    Description

    Item(s) to Replace

    Item(s) Replace Details:

    The CSR can view the details of the item(s) that are being returned and replaced with another newly added item(s).

    In the Newly Added Item(s) section, a CSR can:

    • increase or decrease the quantity
    • delete the added item by clicking the Delete icon
    • add a different product (see Add a New SKU to the Cart)

    Adding Extra Charges Under Other Charges:

    For returning and replacing an item, the CSR can include various fees and charges at the item level. Once added, these charges will be shown under Other Charges after clicking the dropdown list. The charges are calculated and deducted from the refund amount of the customer.

    To add one or more extra charges at the item level, see Adding Extra Charges at Item Level.

    To view the added extra charges, click the dropdown list of Other Charges:
    image alt text

    Note: To remove a particular fee from being charged on the item, click the Delete icon.

    Other Charges

    The CSR can choose to add necessary charges (a percentage based fee or fixed fee) to the customer on the cart level for returning the item(s) and replacing with an identical or another item(s). The other charges configured in the collection properties of Cart are displayed here by default. For example, the other charges can be a restocking fee for returning the item, deducting a shipping charge for return shipment charges, sales item fee for placing a new order, etc. Once included, these charges are automatically deducted from the refund amount. The charges will be applied at the cart level.

    A CSR can choose to add a few more custom charges at the cart level. This is optional. See Adding Custom Charges at Cart Level.

    Order Summary

    View the order summary that will be refunded or charged to the customer based on the newly added item(s).

    Payments

    View the default payment method. If required, the CSR can select the appropriate payment method for refunding or charging the amount to the customer.

    Note: For Infosys Equinox B2B Commerce Platform, the Purchase Order payment option additionally appears apart from the other payment methods.

    Shipping Address

    View the default shipping address. If required, the CSR can select the required address from the dropdown list or add a new address to which the newly added item(s) will be shipped.

    Shipping Method

    Select the required shipping method; for example, Economy Shipping or Free Shipping.

    Warehouse Address

    Select the required warehouse from the list to return the item(s) to the warehouse.

  6. After adding necessary charges, selecting warehouse address, shipping address, and payment methods, click the Submit button.

    Note: To ignore returning the product(s), click the Cancel button.

    After placing the order successfully, the following Order Overview will be shown with the Order Type “Replace”.

Exchanging SKU Item(s)

When a wrong SKU item is delivered to a user, the CSR can accept the return of the wrong SKU item and deliver the right SKU for which the order has been placed by the user. The item(s) can be exchanged at the order/item level.

To exchange the incorrect SKU items with the correct SKU items,

  1. In the Order tab, search for the order using order ID, date range, email ID, ZIP Code, and/or Customer ID.
    image alt text
  2. Click on the required order; for example:
    image alt text
    Note: If you search by Order ID, then the overview of the order matching the Order ID will be displayed.
    The overview of the order appears:
    image alt text
  3. In the Action dropdown list, select Exchange. The product(s) details are displayed:
    image alt text
  4. Select the required product(s).
    Note: This step is not required for returning the product(s) at the order level as all the products are included by default.
    image alt text

    Once you select the product(s), the following additional fields appear:

    Field

    Description

    Reasons

    Select a reason for exchanging the item(s) from the dropdown list. This field is mandatory.

    Comments

    Enter the required comments. This field is mandatory when returning the item(s) at the order level.

    Quantity

    Select the required quantity to be returned from the dropdown list. The quantity can be partial or full. This field is mandatory.

    Note: This option will NOT be shown when exchanging item(s) at the order level.

  5. Click the Proceed button. The following checkout page for Exchange appears:
    image alt text
    The following table describes the above Exchange Checkout screen:

    Section

    Description

    Item(s) to Exchange

    Item(s) Exchange Details:

    The CSR can view the details of the item(s) that are being exchanged with the correct item(s).

    In the Newly Added Item(s) section, a CSR can:

    • add a new SKU (see Add a New SKU to the Cart)
    • increase or decrease the quantity
    • delete the added item by clicking the Delete icon

    Adding Extra Charges Under Other Charges:

    For exchanging an item, the CSR can include various fees and charges at the item level. Once added, these charges will be shown under Other Charges after clicking the dropdown list. The charges are calculated and deducted from the refund amount of the customer.

    To add one or more extra charges at the item level, see Adding Extra Charges at Item Level.

    To view the added extra charges, click the dropdown list of Other Charges; for example,

    image alt text

    Note: To remove a particular fee from being charged on the item, click the Delete icon.

    Other Charges

    The CSR can choose to add necessary charges (a percentage based fee or fixed fee) to the customer on the cart level for exchanging with the same or another item(s). The other charges configured in the collection properties of Cart are displayed here by default. For example, the other charges can be a restocking fee for returning the item, deducting a shipping charge for return shipment charges, sales item fee for placing a new order, etc. Once included, these charges are automatically deducted from the refund amount. The charges will be applied at the cart level.

    A CSR can choose to add a few more custom charges at the cart level. This is optional. See Adding Custom Charges at Cart Level.

    Order Summary

    View the order summary that will be refunded or charged to the customer based on the newly added item(s).

    Payments

    View the default payment method. If required, the CSR can select the appropriate payment method for refunding or charging the amount to the customer.

    Note: For Infosys Equinox B2B Commerce Platform, the Purchase Order payment option additionally appears apart from the other payment methods.

    Shipping Address

    View the default shipping address. If required, the CSR can select the required address from the dropdown list or add a new address to which the newly added item(s) will be shipped.

    Shipping Method

    Select the required shipping method; for example, Economy Shipping or Free Shipping.

    Warehouse Address

    Select the required warehouse from the list to return the item(s) to the warehouse.

  6. After adding necessary charges, selecting warehouse address, shipping address, and payment methods, click the Submit button.
    image alt text

    Note: To ignore returning the product(s), click the Cancel button.

    After placing the order successfully, the following Order Overview will be shown with the Order Type “Exchange”.
    image alt text

  7. To view the return label, click the Products tab.
    image alt text
  8. In the Products section, click the Action dropdown list and select Print Return Label:
    image alt text
    The label will be displayed in a new tab as shown below:
    image alt text

Making Correction in the Inventory

A CSR can reconcile and correct the item(s) at the order/item level in the inventory on behalf of a customer.

To reconcile the item(s) in the inventory,

  1. In the Order tab, search for the order using order ID, date range, email ID, ZIP Code, and/or Customer ID.
    image alt text
  2. Click on the required order; for example:
    image alt text
    Note: If you search by Order ID, then the overview of the order matching the Order ID will be displayed.
    The overview of the order appears:
    image alt text
  3. In the Action dropdown list, select Correction. The product(s) details are displayed:
    image alt text
  4. Select the required product(s).
    Note: This step is not required for returning the product(s) at the order level as all the products are included by default.
    image alt text

    Once you select the product(s), the following additional fields appear:

    Field

    Description

    Reasons*

    Select a reason for returning the item(s) from the dropdown list. 

    Comments*

    Enter the required comments. This field is required when returning the item(s) at the order level.

    Quantity*

    Select the required quantity to be returned from the dropdown list. The quantity can be partial or full. 

    Note: This option will NOT be shown when returning item(s) at the order level.

    Note: The fields marked with asterisk (*) are mandatory.
  5. Click the Proceed button. The following checkout page for Correction appears:
    image alt text
    The following table describes the above Correction Checkout screen:

    Section

    Description

    Item(s) Ordered

    Item(s) Ordered Details:

    The CSR can view the details of the item(s) that are being reconciled with the correct item(s). 

    In the Item(s) Received section, a CSR can:

    • add a new SKU (see Add a New SKU to the Cart)
    • increase or decrease the quantity
    • delete the added item by clicking the Delete icon

    Adding Extra Charges Under Other Charges:

    For reconciling an item with the correct item(s), the CSR can include various fees and charges at the item level. Once added, these charges will be shown under Other Charges after clicking the dropdown list. The charges are calculated and deducted from the refund amount of the customer.

    To add one or more extra charges at the item level, see Adding Extra Charges at Item Level.

    To view the added extra charges, click the dropdown list of Other Charges; for example,

    image alt text

    Note: To remove a particular fee from being charged on the item, click the Delete icon.

    Other Charges

    The CSR can choose to add necessary charges (a percentage based fee or fixed fee) to the customer on the cart level for reconciling with the correct item(s). The other charges configured in the collection properties of Cart are displayed here by default. For example, the other charges can be a restocking fee for returning the item, deducting a shipping charge for return shipment charges, sales item fee for placing a new order, etc. Once included, these charges are automatically deducted from the refund amount. The charges will be applied at the cart level.

    A CSR can choose to add a few more custom charges at the cart level. This is optional. See Adding Custom Charges at Cart Level.

    Order Summary

    View the order summary that will be refunded or charged to the customer based on the newly added item(s).

    Payments

    View the default payment method. If required, the CSR can select the appropriate payment method for refunding or charging the amount to the customer.

    Note: For Infosys Equinox B2B Commerce Platform, the Purchase Order payment option additionally appears apart from the other payment methods.

    Shipping Address

    View the default shipping address. If required, the CSR can select the required address from the dropdown list or add a new address to which the newly added item(s) will be shipped.

    Shipping Method

    Select the required shipping method; for example, Economy Shipping or Free Shipping.

    Warehouse Address

    Select the required warehouse from the list to return the item(s) to the warehouse.

  6. After adding necessary charges, selecting warehouse address, shipping address, and payment methods, click the Submit button.
    image alt text

    Note: To ignore returning the product(s), click the Cancel button.

    After placing the order successfully, the following Order Overview will be shown with the Order Type “Correction”.

Checkout Configurations

As a CSR user, you can add the following configurations in the checkout screen of Return, Replace, Exchange, or Correction:

Adding Extra Charges at Item Level

You can add one or more extra charges on the returned items and/or newly added items. Once added, the charges will be listed under Other Charges in the checkout screen of Return, Replace, Exchange, or Correction.

To add extra charges at the item level,

  1. In the checkout screen of Return, Replace, Exchange, or Correction, click image alt text for adding other charges for a particular item. The following Charge Item pop-up appears:
    image alt text
  2. Select a value:
    • Pre-defined Charges – Allows you to select pre-configured charges. The charges that are configured in the collection properties, appear in the Charge Name drop-down list. After selecting a pre-configured charge, the charge value and type appears.
    • Custom Charges – Allows you to add custom charges.
  3. Enter a name and value to be charged.
    Note: At present, the charge value type is the flat type (i.e., extra fixed charges) only.
  4. Click the Save button. The charge item is added as part of other charges calculation at the item level.

Note:

  • To view the added charge item, click the dropdown list available before the Add icon.
  • To cancel saving the charges, click anywhere outside of the pop-up window.
  • To delete a particular item under the Other Charges, click the Delete icon.

Adding Custom Charges at Cart Level

A CSR can also add custom charges at the cart level. This is optional.

To add a new custom charge at the cart level,

  1. In the checkout screen of Return, Replace, Exchange, or Correction, click the Add Charge button available in the Other Charges section.
    The Add Custom Charge pop-up appears:
    image alt text
  2. Select the required charge against:
    • RETURNS – The charge is applied when the item is returned.
    • SALES – The charge is applied when a new order is placed.
  3. Select a Type from the dropdown list:
    • CART – The charge is applied at the cart level.
      Note: At present, the custom charges are available only at the cart level.
  4. Enter a charge name and the charge value.
  5. Click the Save button.
    The newly added custom charge appears in the Other Charges section.
    Note: To delete the newly added custom charge, click the Delete icon.

Adding a New SKU to the Cart

A CSR user can add a new SKU on behalf of a customer in the checkout screen of Replace, Exchange, or Correction.

  1. In the checkout screen of Replace, Exchange, or Correction, click the Add SKU button in the items section. The SKUs screen appears on the right side. For example,
    image alt text
  2. Search the SKUs by product ID or name. The search result appears.
  3. Select the required SKUs. You can select one or more SKUs.
  4. Click the Add to Cart button. The SKUs are added to the checkout screen.
    Note: In the Newly Added Item(s) section, a CSR can increase or decrease the quantity
    or delete the added item by clicking the Delete icon.
CSR Functionalities | top
 

 

Revision History
2022-04-10 | JP – Fixed link and http issues.
2020-12-30 | HM – Updated the document for images for 8.11.0.
2020-05-25 | JP – Updated the document for Release 8.8.0.
2020-03-28 | AM – Minor copyedit.
2020-01-31 | JP – Updated the document for Release 8.6.0.
2019-11-29 | JP – Revamped the document.
2019-09-13 | JP – Updated contents for September 2019 release.
2019-07-22 | JP – Updated contents for July 2019 release.
2019-06-10 | PLK – Minor copyedits.
2019-05-08 | Ananthi – Fixed the link issues.
2019-05-04 | PLK – Updated TOC links and page formatting.
2019-01-23 | PLK – Content uploaded. TOC and links added.