Glossary

ACI – Agentic Commerce Interface — the AI-powered conversational commerce platform
Tenant – An isolated instance of ACI configured for a single brand or store
Widget – The React chat component embedded on the storefront
Agent swarm – The group of AI agents that handle shopper messages — Supervisor plus specialist agents
PIP – Product Intelligence Pack — a document containing ingredient and formulation data for a product or range
Opener – The personalised greeting and quick-reply chips shown when the chat loads
Panel mode – One of the views rendered in the widget side panel (cart, order, product-browse, etc.)
Commerce adapter – The connector between ACI and a commerce platform (Equinox, Shopify, Salesforce)
Native checkout – Full in-widget checkout — available on Equinox only
App Proxy – Shopify’s mechanism for routing storefront requests through an app, used here for consumer identity verification
MCP – Model Context Protocol — an open standard for exposing tools to LLM clients. ACI exposes its commerce tools over MCP so clients like Claude Desktop can drive commerce operations directly
Privilege set – A named bundle of Admin Console permissions; the building block for roles
Role – A named combination of privilege sets assigned to an Admin Console user

Revision History
2026-08-07 | JP – Created the page and added the content.