The following glossary provides definitions of commonly used terms in Intelligence Commerce Suite (ICS).
| Term | What it means |
|---|---|
| Agent | An AI assistant configured to perform specific commerce tasks — it can read data, make decisions, and take actions on your systems based on instructions you define. |
| Workflow | A multi-step automated process built from a sequence of agent, connector, and decision steps — like a flowchart that runs automatically. |
| Trigger | The event that starts an agent or workflow — can be a schedule (e.g., every Monday at 9 AM), a commerce event (e.g., a customer submits a return), or a manual button click. |
| HITL (Human-in-the-Loop) | A safety feature where an agent pauses and waits for a human to review and approve an action before it proceeds. |
| Connector | A link between ICS and an external commerce platform (Shopify, Salesforce, Equinox). Connectors let agents read and update data in those systems. |
| Domain verb | A standard action an agent can perform (e.g., product.update, order.read). Domain verbs are platform-agnostic — an agent doesn’t need to know whether it’s talking to Shopify or Salesforce. |
| Knowledge base | A repository of your organisation’s documents (policies, SOPs, architecture docs) that has been processed and made searchable for agents and users. |
| Organisation (Org) | A company or enterprise account on ICS. Each org has its own users, data, and settings, completely isolated from other orgs. |
| Tenant | A business unit or store within an organisation. A large retailer might have one tenant per brand or region. |
| Instance Admin | A platform-level administrator (Infosys/EQPLAT operator) who manages all organisations on the platform. |
| Org Admin | An administrator for a single organisation — manages tenants, users, and org-wide settings. |
| Tenant Admin | An administrator for a single tenant — connects commerce systems, creates agents, manages team access. |
| Business User | A day-to-day user within a tenant — uses agents, views dashboards, and acts on HITL approvals. |
| Role | A set of permissions assigned to a user that controls what they can see and do in ICS. |
| Domain tag | A label on a role (e.g., product, order, pricing) that restricts which business areas a user can access. |
| OOB (Out-of-the-Box) | Pre-built agents, models, or connectors published by the platform team and available to all organisations. |
| Playground | A testing area where you can run an agent or model interactively with real data, before making it live. |
| Run | A single execution of an agent or workflow. Each run has a lifecycle: pending → running → succeeded / failed / interrupted. |
| Version | A saved, frozen snapshot of an agent’s or workflow’s configuration. Once published, a version cannot be changed — you open a new version to make updates. |
| LLM (Large Language Model) | The AI model that powers agent responses and knowledge extraction (e.g., Claude Sonnet 5). |
| SLM (Small Language Model) | A smaller, fine-tuned model trained on your specific domain data for faster, more targeted responses. |
| Audit log | A tamper-proof record of every significant action on the platform — who did what, when. |
Revision History
2026-08-12 | JP – Created the page and added the content.