Intelligence Commerce Suite – Knowledge

Introduces the Knowledge module inside Infosys Equinox Intelligence Commerce Suite, a single place where enterprise knowledge is captured, structured, and made ready for AI to reason over, tracked through a central Knowledge Track dashboard showing ingestion, review, and confirmation coverage across the knowledge base.

  • Knowledge Track Dashboard – Coverage tracking wave by wave for Client Brain and technical landscape mapping for Enterprise Architect, with trend views showing coverage growth over time and a Top Topics view highlighting knowledge strengths and gaps.
  • Domain Expert – Out-of-the-box expert personas (B2B Commerce, Commerce Operations, Customer Intelligence, Marketplace Operations, and Retail Strategy), each delivering structured, transparent answers with the source expert identified, and manageable via sample-question testing or deactivation.
  • Client Brain – A single source of truth for a client’s unique processes, rules, and policies, supporting document upload and categorization, automatic statement extraction, and a Review Inbox where a human approves, edits, or rejects each statement before it grounds chat responses.
  • Enterprise Architect – A fully mapped reference architecture spanning documents, platforms, and entities, visually rendering the technical landscape (API/Integration Gateway, Core Commerce modules, B2B capabilities, eventing layer) with documents grouped by module and answers backed by system diagrams and source documentation.
  • Shared Pillar Features – Common capabilities across all three pillars, including document management, conversation history, a new-conversation option, AI assistant details, default starter questions, document download, and statement editing — keeping a human in the loop throughout.