This page gives an overview of the Subscription microservice, including core features, for the Infosys Equinox Commerce platform.

Overview

The Subscription microservice provides the functionality for users to subscribe to products that are purchased frequently or at regular intervals of time. Once the consumers are in the product details page, an additional purchase option called “Subscribe” would be available along with Buy now/one-time purchase. The Subscribe option allows the consumer to recurrently purchase the product as needed by them utilizing the price relaxation levied upon it. Whether a product supports subscription mode of purchase or not is configured/specified in catalog while defining it.

The related configurations (such as subscription frequency, order processing intervals, etc.) are configured as collection properties. Depending on the subscription frequency preferred by the customers, the orders are generated at pre-configured intervals and the product deliveries are fulfilled to the consumers with ease systematically.

Similar to other Infosys Equinox microservices, Infosys Equinox Commerce Subscription enables both user and administrator-facing services. User services are consumed throughout transactional workflows emanating from the storefront whereas administrative services support the ability to manage subscriptions from the administrative application.

See the Subscription glossary for definitions of some key Subscription microservice terms.

Core Features

  • Supports subscription request placement.
  • Supports subscription request information modification.
  • Supports search of the subscription requests.
  • Segregates cart processing for the subscription.
  • Ability to cancel the subscription request.
  • Ability to skip the next delivery from the subscription recurring order.
  • Ability to cancel the subscription by selecting the delete icon.
  • Ability to distinguish between order placed as subscriptions and one-time order(s).
  • Ability to update the subscription details such as item quantity and order frequency details based on customer’s request.
  • In the Subscriptions page, upon customers’ request a Subscription Admin can skip or un-skip the next order of an active subscription request.
  • Ability to view the list of orders for a subscription request in the Subscription console.
  • Ability to view the list of orders for a subscription request.
  • Ability to combine one time and subscribed products together. Combined packaging of all the subscribed items in one single order for a defined period can be done to reduce cost for customers.
  • Ability to generate multiple subscriptions with different shipping addresses/shipping methods/payment methods/ product types / frequency / preferences.
  • Ability to generate subscriptions that can be paused, resumed, cancelled, replenished in varying frequencies, frozen and migrated. CSR support can be utilized here as well.
  • Subscription can be based on product types such as, normal products, bundled products, fixed bundles, SKU Kits, and collections.
  • Dashboard with subscription reports in terms of visualized representation to track subscription trend, subscribed products, frequency of subscription, dates, users, success & failed items, skipped subscriptions, already processed, no subscription, revenue loss, etc. (New!)
  • Ability to keep track of all the edits done through the workflow through change logs. (New!)
  • Ability for the user to update ‘frequency’ of the product(s) added as part of subscription.
  • Ability for the user to toggle between current month & view all tabs in the subscription dashboard.
  • Ability to edit subscriptions item by item and enable varying display notifications as per the user needs.
  • Ability to generate Email Notifications for subscription creation, cancellation, update, credit card expiry, shipping soon, etc.
  • Ability to restrict few dates in a month for subscription, considering the Inventory threshold, thereby pausing the subscription processing for the dates.
  • Ability to create subscriptions for future dates.
  • Ability to mark an item in the subscription list as to be delivered only once.


Revision History
2024-11-18 | JP – Updated the core features until release 8.18.8.
2023-11-20 | SD – Updated the domain name.
2023-01-05 | SW – Updated for 8.13 release.
2022-04-10 | JP – Fixed link and http issues.
2020-05-31 | JP – Added content for July 2020 release.
2019-09-24 | AM – Added content for September 2019 release.