This page lists the core features of all microservices for the Infosys Equinox Commerce platform.

Catalog

The key features in Catalog microservice are listed below:

  • Manage all of your products and attributes in one place in the easy to use Catalog tool.
  • Feature-rich and intuitive tooling to assist business users
  • Robust, role-based approval workflows to manage & track changes within the catalog.
  • Manage multiple catalogs such as Sales Catalog along with the Master Catalog.
  • Supports Product Groups, Collections, Bundles, Fixed Bundles, and Kit.
  • Supports individual and bulk changes with efficient data import and export capabilities.
  • Supports a single catalog with product data in multiple locales.
  • Support for an unlimited number of products.
  • Maintain an unlimited number of Sales catalogs from the Master catalog by setting sales catalog rules.
  • Associate a set of products or SKUs to a Product/SKU.
  • Support for all field types including date, text, list (single-select, multi-select), Boolean, Number, Decimal
  • Supports rich text for attributes such as short and long descriptions.
  • Supports static and computed (dynamic) attributes that are computed based on static attributes.
  • Supports Attribute Groups and Variant Groups to make it easy to enrich products consistently.
  • Supports Attribute Validation to ensure data accuracy and completeness.
  • Supports multiple product types such as physical or digital.
  • Supports product variants (SKUs) that are based on size, color, style, pattern, fit, or any other user-defined attribute.
  • Ability to configure an SKU as preorderable.
  • Ability to configure availability date for a preorderable SKU.
  • Ability to manage if an attribute can be mapped only to Product/SKU or both.
  • Supports images and digital assets as attributes of the product.
  • Supports roles and permissions.
  • Supports Search/Filtering/Sorting of the product content so that consumer end users can easily find products.
  • Ability to configure if an SKU can be subscribed.
  • Support for multi-level models.
  • Manage single and multiple products with tag(s).
  • Ability to import and export tags.
  • Ability to configure SEO details at the product/SKU level.
  • Ability to override attribute values/edit the product or SKU details in the sales catalog.
  • Ability to download a custom import sheet specific to the collection with guidelines.
  • Ability to view the Import Summary report.
  • Ability to download and view the failed items with the reason for import failure.
  • Ability to associate one catalog item (Product, SKU, Bundle, etc.) to another within a catalog.
  • Ability to restrict if an attribute can be mapped only to Product/SKU or both.
  • Ability to manage sales catalog rules based on “SKUs”. (New!)
  • Ability to clone a sales catalog. (New!)
  • Ability to skip or consume project approval workflow. (New!)
  • Support for “OR” condition and “SKU” based conditions have been provided while setting rules for the Sales Catalog. (New!)
  • The Delta Publish feature has been introduced in the Search service for incremental support. (New!)
  • Ability to use the “backup and restore” option to publish SOLR data. (New!)

For detailed information, refer to:

Search

The key features in Search microservice are listed below:

  • Industry-standard search is already integrated with other services
  • All setup work is completely out of the box
  • Type-ahead, similar items, all the basic search functions you would expect
  • Automatic facet normalization (for example size)
  • Search suggestions
  • Contextual typeahead (eg: Shirts for Men)
  • Boost and Bury search terms
  • Synonym mapping
  • Filtered search results
  • Redirect to non-product search

For detailed information, refer to:

Pricing

The key features in Pricing microservice are listed below:

  • Create and manage custom price types
  • User-defined (variable) price with a pre-configured minimum and maximum for items such as Gift Cards
  • Supports prices for any SKU identified by an ID.
  • Ability to set an evergreen price (price applicable for any time or quantity).
  • Ability to set a price for a scheduled period.
  • Ability to set subscription price as a % discount from the transaction price.
  • Ability to delete prices.
  • Bulk import/export of price lists with the easy-to-use spreadsheet format
  • Support for B2C and B2B flows
  • Project-based workflow approval with audit trail
  • Supports roles and permissions
  • Ability to retrieve prices dynamically based on user, segment, user’s particular step in the customer journey and process these prices with additional steps such as a discount and roundoff, and a specific format.
  • Multiple price lists each with its own currency to enable e-commerce in multiple geographies
  • Scheduled prices with an unlimited number of schedules
  • Ability to view the Import Summary report.
  • Ability to download and view the failed items with the reason for import failure.
  • Ability to copy a pricelist or price rule.  (New!)
  • Ability to create and manage a price rule.  (New!)
  • Ability to delete (soft delete) the Evergreen Price from a SKU via the project approval workflow. (New!)
  • Ability to create and manage different price rules based on customer attributes (such as customer segment, customer type, etc.). (New!)
  • Ability to make adjustments like mark up, markdown, and rounding-off options based on different conditions for a price rule. (New!)
  • Ability to publish the pricing data from the authoring environment to the production environment. (New!)
  • Ability to skip or consume project approval workflow in the Pricing console. (New!)

For detailed information, refer to:

Merchandising

The key features in Merchandising microservice are listed below:

  • Easily create and manage taxonomy of products
  • Supports multiple categories including static and dynamic (rule-based) categories.
  • Live timeline display of the planned experiences for each different time period (a.k.a milestones) to enable
  • Merchandisers to quickly and easily view and manage the multitude of rapidly changing experiences to meet the merchandising needs
  • Highly interactive Timeline display for Category and Site Navigation milestones to enable users to click on any milestone in the timeline to preview/edit the milestone. The timeline display provides zoom, pan, compact view, expanded view as well as a quick view on click.
  • Supports creation and management of Site Navigation using an intuitive drag-and-drop interface to place and move categories in a tree view.
  • Supports multiple locales (language and geography).
  • Provides a project-based workflow approval with an audit trail for each entity such as Milestone, Category, Site Navigation.
  • Configurable sort order of products in each category per milestone
  • Default sort order setting for all categories
  • Supports Business-to-Consumer (B2C) as well as Business-to-Business (B2B).
  • Ability to set a default sort order for all categories.
  • Supports Visual Merchandising enabling the merchandiser to place/move products and marketing creatives within a PLP defined by the user-selected template.
  • Supports widgets that can be populated with digital assets to build creatives.
  • Supports multiple milestones for categories, product groups, search override, and site navigation to author digital experiences that are different for different events/time.
  • Supports roles and permissions.
  • Ability to maintain the sequence of categories within the site-navigation milestones.
  • Ability to map the products to category milestones based on a “keyword”. The products which have this keyword for any of its attributes will be mapped to the category milestone.
  • Ability to add a category to more than one category within the site navigation and rename the same if required (Alias Category).
  • Ability to download a customized sample sheet for a merchandising collection along with the “guidelines” sheet.
  • Provides flexible category, category attribute, category milestone, navigation milestone, and category alias name enrichment and content management in multiple locales (language, geography) to enable e-commerce in multiple geographies.
  • Ability to define a search term, create one or more milestones for a search override, override the search results for a search term, and assign products and a template within a milestone.
  • Ability to define a product group, create one or more milestones for a product group, and assign products and PDP template to the products within a group.
  • Ability to configure SEO details for a category.
  • Ability to view the Import Summary report.
  • Ability to import and export merchandising details.
  • Ability to download and view the failed items with the reason for import failure.
  • Ability to skip or consume project approval workflow in the Merchandising console. (New!)

For detailed information, refer to:

Inventory

The key features in Inventory microservice are listed below:

  • Real-time inventory
  • Bulk updates
  • Provides flexible thresholds for alerts for “low stock” as well as “out of stock” to ensure a great consumer experience and avoid downstream customer service issues.
  • Can be the system of record
  • Ready to be integrated into a WMS or OMS
  • Bulk operations can be easily done using the import and export of bins, bin items, and/or transactions utilizing user-friendly spreadsheets
  • Full audit trail
  • Create bins and bin items
  • Create transactions (Add, Remove, Transfer, and/or Reconcile) on bin items
  • Set the maximum number of quantities for backordering an item

For detailed information, refer to:

Customers (User)

The key features in Customers (User) microservice are listed below:

  • Build and maintain millions of rich and secured user profiles
  • Support SSO and Social Login with social network logins like Google and Facebook
  • Manage Customer address book for shipping and billing addresses
  • Manage Customer’s payment methods
  • Review all order history for each customer
  • Provides various administration functionalities including the ability to invite users, account activation, resetting passwords with email or security questions, and validating end-user credentials.
  • Manage all customer information such as sign-ups, names, emails, and phone numbers
  • Manage settings related to GDPR compliance
  • Store multiple shipping and billing addresses in a customer account
  • Set default billing address
  • Manage consent settings for customers
  • Download personal data
  • Ability to add notes for a customer by a Customer Admin or CSR user. 
  • Manage customer account(s) by a CSR user
  • Provide appeasement to a customer by a CSR Admin or CSR user.
  • Ability to set password validity (in days). (New!)

For detailed information, refer to:

Accounts

The key features in Accounts microservices are listed below:

  • Easy self on-boarding of account via storefront
  • Segment business customers by industry or size of business
  • Manage individual contracts for each account to track the products, prices, categories & payment methods that need to be mapped.
  • Assign account representatives to manage specific accounts
  • Create & manage account-based custom catalog and pricing
  • Allows your business customers to manage their cost centers and teams, set budgets, and more
  • Preorder or backorder products
  • Provide account-based promotions
  • Allow a buyer org user to place orders within the budget limits of the cost center.
  • Map a user to more than one cost center by a buyer admin
  • Configure custom properties for accounts while creating and editing an account.
  • Create and manage custom attributes for accounts & contracts.
  • Associate a price rule to multiple accounts via contracts.
  • Manage account and contract properties.
  • Set default values and sequences for the attributes.
  • Ability to retrieve prices for an account based on pricelist or price rules.
  • Ability to publish the accounts data from the authoring environment to the production environment. (New!)
  • Ability to configure pricelist or price rule for a contract. (New!)
  • Ability to associate a price rule to an account via a contract. (New!)

For detailed information, refer to:

Authorization

The key features in Authorization microservice are listed below:

  • Out-of-the-box standard roles for typical e-commerce retailers
  • Create custom roles based on available privileges to meet business-specific needs
  • Invite users to specific roles and businesses
  • Manage teams at the business level

For detailed information, refer to:

Cart

The key features in Cart microservice are listed below:

  • Supports tokenization
  • Single page checkout reference
  • Support for multiple payments and multiple shipping addresses
  • Promo Codes support
  • Cart (Storefront) written in React/node.js
  • Built-in Address Verification
  • Support for guest, express, and registered checkout
  • PCI Level 1 compliant
  • Pre-Orders
  • Funnel pre-integrated with google analytics
  • Split payments, multiple payment methods
  • Sticky Carts support returning anonymous users
  • Warning message for shipping dangerous goods with the military address
  • Cart merge – when a guest user signs in during the checkout flow
  • Support to enable/disable guest checkout
  • Validations on maximum quantity in a single cart 
  • Support for shipping methods and charges based on the chosen shipping method 
  • Integration – real-time inventory and real-time promotion

For detailed information, refer to:

Address

The key features in Address microservice are listed below:

  • System falls back to default address validation if third party address service fails to validate
  • Control user override to keep or discard user-entered addresses
  • Pre-built integration to speed up development
  • Integrate international Address Validation Service Providers

For detailed information, refer to:

Order

The key features in Order microservice are listed below:

  • In-store and online orders
  • Role-based, customer-centric CSR tool to maintain orders, provide tracking and cancellation functions.
  • Integrates into fraud and WMS
  • Workflows with roles and queues
  • Workflow engine allows easy modeling of business rules
  • CSR tool can track users, recent order status, view activity history, process appeasements, clone orders, and edit users.
  • CSR tool can shop on behalf of customers
  • Multiple fulfillment vendors supported
  • Easily integrate with internal and/or third-party software for payment, fulfillment, shipping,  and Tax calculation.
  • Refund, replace, exchange, reconcile by a CSR on behalf of a customer on the order/item level for B2B & B2C.
  • Add additional charges for returned, replaced, exchanged, reconciled items by a CSR on the order/item level.
  • Generate a shipping label when a product is returned in return or exchange flow.
  • Receive notifications upon the initiation of return or refund of the order and the confirmation of exchange or replacement of the order.
  • Place an order even when there is no inventory available
  • Place orders within the budget limits of the cost center by a buyer-org user
  • Track the status of the items that are yet to be delivered
  • Link Guest purchases to consumer accounts
  • Manage order cancellations
  • Configure and customize line item level order workflow definition through a BPM flow
  • Set up automated workflows and automatically create orders with a single application programming interface (API) call.
  • Synchronize orders with inventory and stay up to date with sales in real-time
  • Bring orders from all sales channels into one central system
  • View and sort all orders along with consumer information related to orders
  • View all order item details
  • Get a detailed overview of order total, taxes, and promotions applied
  • Resend order-related emails to customers 
  • Provide order based appeasements to customers 
  • Support multiple shipment options such as Ship-To-Home, Ship-To-Store & Store Pickup.
  • Camunda BPM – supports customization of order status and order flows.

For detailed information, refer to:

Shipping

The key features in Shipping microservice are listed below:

  • Shipping facilitates through three entities: Class, Method, Zone
  • Options to set a flat rate for all products or specific products
  • Ability to define specific rates for specific products.
  • SKUs with special shipping
  • Manage multiple shipping options such as vendors and set rules to minimize shipping expense
  • Flat shipping, discounted shipping, and free shipping can be easily calculated or overridden on a per-SKU basis
  • Ability to provide various options for shipping based on customer location (Ex: Overnight, Standard, 2-day, etc).

For detailed information, refer to:

Tax

The key features in Tax microservice are listed below:

  • Flexible rules to use your own tax provider for the right geography
  • Tax exclusions on a per-SKU basis to ensure compliance
  • Built-in integration to speed up deployment
  • Change tax providers easily when needed
  • Choose between a flat rate of tax or a flat percentage in the default tax processing and tax will be computed accordingly

For detailed information, refer to:

Payment

The key features in Payment microservice are listed below:

  • Code lives in one place so it’s easier to maintain and make changes
  • Flexibility to change payment providers easily with a modular interface
  • Extend payments anywhere, not just e-commerce
  • Keep the integration work with your payment provider compartmentalized into a single interface.
  • Handles duplicate payment profile
  • Allow an error to be displayed for the duplicate payment profile created with the same card.
  • Integration with 3P for gift card payments 
  • Allow transactions without going through the 3D check process for subsequent check and pay with the same card.
  • Supports Payment Reconciliation Report with merchant data
  • Secure sensitive data through encryption mechanism
  • Support for payment methods such as cards, store credits, or reward points to pay for an order
  • Tracks all payment transactions – success and failures

For detailed information, refer to:

Ratings and Reviews

The key features in the Ratings and Reviews microservice are listed below:

  • Ability to approve or reject the reviews posted by a customer(s).
  • Ability to send an email notification to a customer(s) when the review gets approved or rejected.
  • Ability to generate a report based on “Overall Ratings” or “Recently Reviewed”.
  • Ability to export a list of ratings and reviews.

For detailed information, refer to:

Subscription

The key features in Subscription microservice are listed below:

  • Supports subscription request placement.
  • Supports subscription request information modification.
  • Supports search of the subscription requests.
  • Segregates cart processing for the subscription.
  • Ability to cancel the subscription request.
  • Ability to skip the next delivery from the subscription recurring order.
  • Ability to cancel the subscription by selecting the delete icon.
  • Ability to distinguish between order placed as subscriptions and one-time order(s).

For detailed information, refer to:

Foundation

The key features in Foundation microservice are listed below:

  • Ability for administrators to establish relationships between microservices
  • Holds details such as store name, store ID, store type, store status, and locales
  • Provides operational services to business administrators so that they can create and manage stores and provision microservices to stores
  • Manage business by providing relevant metadata (such as business name) along with a logo
  • Show or configure the business-specific secret key used for JWT token generation
  • Show or configure the business-specific API gateway key
  • Show or configure the credentials of business-specific messaging interfaces
  • Manage custom properties for a business
  • Manage a list of all collections for a specific microservice within a business
  • Launch the admin console for the applicable microservices
  • Manage and configure the collection properties specific for a microservice
  • Show a list of all stores within a business
  • Categorize a store as B2C or B2B during the creation
  • Associate a collection for a microservice that is applicable to the store
  • Associate multiple pricelists to a store based on the shipping region
  • Manage custom properties for a store 
  • Configure the values of storefront orchestration properties 
  • Enable retailers to set the default language & currency for the store 
  • Configure MFA at the store based on transactional constraints 
  • Generate unique OTP and validate it in order to authenticate the user transaction
  • View the status of the feed and auto-refresh capability to view the latest status

For detailed information, refer to:

Feeds

The key features in Feeds microservice are listed below:

Catalog

  • Ability to reflect the category aliases in the categories by reindexing the category aliases.
  • Ability to show the display name along with the attribute ID in the filter.
  • Ability to reindex products, such as FixedBundles and Collections to generate PLP and PDP responses.
  • Ability to delete the value of an attribute or field using the keyword #DELETE# in the import feed.
  • Added feed support for product and/or SKU association with model attributes.
  • Ability to honor the attribute entity changes and addition of model entity in the B2B and B2C Reindexer feed.
  • Ability to honor the data type model and the model entity in the Reindexer feed.
  • Ability to handle reference model values in product and/or SKU Import feed.
  • Added import support to create multiple attribute values for reference model type.
  • Ability to honor the model field type and additional columns in Attribute Import feed.
  • Ability to enter a maximum number of quantities that can be preordered for a particular SKU. 
  • Ability to import/export multiple attribute values for template model type.

Storefront Orchestration

  • Ability to run SFO Merchandise Publish feed for B2B to push the category-related messages to RabbitMQ.
  • Ability to run SFO Merchandise Listener feed for B2B to document the category messages in SOLR.

Customer

  • GDPR compliance to delete customer records.

Loyalty

  • Ability to identify the loyalty points summary for a specific duration.

Merchandising

  • Ability to set up categories and its milestones as multi-locale in the Merchandising Admin reindexer feed, which enables the Merchandising Admin user to see the product categorization in their desired language.
  • The Reindexer feed for Merchandising Admin has been implemented.
  • Ability to import category, site navigation, etc. from the local computer to the Merchandising service.

For detailed information, refer to:

Storefront Orchestration

The key features in Storefront Orchestration microservice are listed below:

Accounts

  • Ability to place orders only within the available budget of the cost center.
  • Ability to view and apply promotions based on the account to which the user belongs to.
  • Ability to view & manage custom properties for accounts. (New!)

Customer Service

  • Ability to support customer data export as part of GDPR compliance.
  • Ability to delete the customer’s account as part of GDPR compliance in the SFO perspective.
  • Ability to merge cart items and list items from the guest account to the registered account.

Pricing

  • Ability to access the variable price in the cart page and validate the Min-Max range.
  • A storefront’s guest or registered user can:
    • View the prices in PLP, PDP, Cart & Checkout for SKUs based on the price rule. (New!)
    • Obtain prices based on the conditions configured in the price rule based on user property or reg/guest user flows. (New!)
    • Filter the products based on the default price, which is based on the pricelist associated with the store. (New!)

For detailed information, refer to:

Notification

The key features in Notification microservice are listed below:

  • Event-driven notifications triggered by the customer or admin/editor
  • Seamless integration with leading marketing notification vendors to provide a rich set of email, SMS, and push notification capabilities
  • Ability to manage actions, events, and triggers made by your customers all in one place
  • Ability to map events to one or more actions via any channel

For detailed information, refer to:

Promotions

The key features in Promotions microservice are listed below:

  • Open API can integrate with any promotion engine
  • Built-in stacking rules to manage multiple promotions and their combinations with promotion priority and stackability
  • Dynamic promotions based on user or product factors
  • Allows business users to easily create and manage complex promotions using dynamic, flexible rules, without needing IT expertise
  • Bundle promotions
  • Supports promotions based on Product/SKU, Cart, Payment, User, and Accounts
  • Date based promotions
  • Cloning promotions
  • Set up User-created formulas to calculate promotion offers
  • Locale support
  • Guest and registered user promotion support
  • Segmented promotions (user groups, zip codes)
  • Product exclusions
  • Create promocodes manually, auto-generate random promocodes, or bulk upload pre-defined promocodes
  • Support for using the same set of promocodes across different promotions.
  • Configure custom conditions that are specific to retailers business
  • Promotions based on item/cart level and BOGO promotions
  • Support for percentage, fixed, amount, and formula-based offers.
  • Promotions based on shipping at item/cart level
  • Support for B2B accounts-specific promotions
  • Configure multiple actions within one single promotion.
  • Prioritize promotions based on various business needs.
  • Configure the minimum and maximum value in the condition for a percentage offer.
  • Provides a project-based workflow approval with audit trail and versioning.
  • Ability to skip or consume project approval workflow in the Promotions console. (New!)
  • Ability to publish the promotion data from the authoring environment to the production environment. (New!)

For detailed information, refer to:

Loyalty

The key features in Loyalty microservice are listed below:

  • Pre-integrated with promotions and user management
  • Supports loyalty points accumulation
  • Create and redeem vouchers
  • Rich API aware loyalty system
  • Scalable Loyalty APIs
  • Admin and CSR functionality
  • Detailed product and user views
  • Points and rewards management
  • Forfeit points rules
  • Point display on the PDP
  • Effective dates for each loyalty program
  • Pre-integrated with the user module
  • CSR admin tool for managing Loyalty statuses

For detailed information, refer to:

Lists

The key features in Lists microservice are listed below:

  • Wish lists are pre-integrated and out of the box
  • Supports Registry lists, including list sharing, finding lists and removing purchased items from the list.
  • Supports registered and guest users.
  • APIs to build a custom listing or registry if you prefer a custom format
  • Customer management of their lists via the OMS system
  • Print list with barcode for in-store purchase
  • Landing pages, marketing pages, and checklist support
  • Advanced sharing capabilities

For detailed information, refer to:

Reporting

The key features in Reporting microservice are listed below:

  • Google Analytics tagging is built-into the front end, making it fast and easy to generate reports.
  • Out of the box reports for Line level order reporting, product reporting, and wish list reporting
  • Cart and checkout abandonment reports
  • Generate data extracts in flat files using third-party tools such as Tableau, etc. for dashboarding.
  • Order – Order give the information related to all orders placed on the site. This includes Order View and OrderLine View extracts.
  • Product – An extract of all the products that are in the Store catalog.
  • Wishlist – An extract of all the lists and their corresponding list items.
  • Promotions – A Promotion extract contains the consumption details of the promotions and can be used to determine how promotions are performing.
  • Auditlog – Auditlog lists login history details of the admin users of “Infosys Equinox ADMIN”.
  • Cart – A list of all pending carts on the site at that current time.

For detailed information, refer to:

Revision History

2022-04-09 | JP – Fixed link and http issues.
2022-01-10| HM – Minor copy edits.
2022-01-03 | JP – Updated content for Release 8.11
2020-10-01 | HM – Page created and uploaded content.