Frequently Asked Questions About the Customers (User) Microservice

Q) What customer-related actions are supported in Infosys Equinox for GDPR compliance?
The following GDPR requirements are supported by Infosys Equinox’s Customers (User) microservice:

  • Customer accounts can be frozen upon request to temporarily restrict data processing for customer accounts;
  • Customer accounts can be unfrozen upon request;
  • Customer accounts can be deleted upon request; and
  • Customers can download their personal data including profile data, preference settings and order data.

Q) Can the CSR make updates to customer account when the status is freezed?
The CSR can only view the existing details of customer account and updation to them is not possible till the account is unfrozen or made active.

Q) What happens to the orders when a customer chooses to delete their account from my account section?

The orders are not deleted from Infosys Equinox.

When a customer chooses to delete his account (GDPR compliance), the customer record is marked as “soft delete” and the customer will not be able to login to the site from thereon. There is a retention period (defaulted to 30 days – this is a configurable property defined at Storefront Orchestration) post which the customer record will be physically deleted based on the logic explained below:

There is a daily feed that is triggered and this feed checks for records to be deleted. It will validate for the return window time frame, etc. and then if everything is valid, the user data in the orders and any other entity such as payments, etc. will be anonymized and finally the customer record will be physically deleted from the application. If the customer tries to register with the same email ID again (in future), there will be a new customer record created and the customer cannot access any of the previous orders.

Revision History
2019-02-20 | JP – Added contents
2019-09-17 | JP – Updated content for September 2019 release.
2019-06-08 | PLK – Minor copyedit.
2019-01-21 | PLK – Page created and content uploaded.