This page provides Business administrators or moderators a user guide for the Ratings and Reviews microservice for the Infosys Equinox platform.

Getting Started

Overview

Accessing the Ratings and Reviews Console

The Ratings and Reviews admin console allows a business admin or moderator to view, approve, or reject the ratings and reviews submitted by the customers on the product/SKU that they bought in the storefront. Only the approved reviews are displayed on the storefront. Using the console, you can generate reports by overall ratings or recently reviewed reviews and download them to your local computer if required.

For a detailed overview of the Ratings and Reviews microservice, see the Ratings and Reviews Microservice Overview.

Service Glossary

  • Business – the parent of a store or set of stores. The basic use of a business is to manage common sets of users, catalogs, and other services for the stores associated with the business.
  • Business Admin – a role that manages business settings, creates and manages stores, and enables microservice(s) for a business.
  • Customer– a business consumer or buyer on the Business’ B2B storefront.
  • Product – a good, service, or idea that has a combination of tangible and intangible attributes and can have multiple variants which are referred to as stock-keeping units (SKUs). In Infosys Equinox Commerce, the consumer/buyer evaluates a product (for example, a men’s dress shoe available in black and brown and in sizes from 10 to 15), but actually purchases a SKU associated with the product (for example, a black-colored version of the dress shoe in size 12) rather than the product itself.
  • Stock Keeping Unit (SKU) – a particular variant of a product which is available for purchase by a consumer/buyer.
  • Store – represents a specific physical location or online store of a business.
  • Storefront – a consumer-facing website that presents products, content, and promotions across multiple channels such as desktop, tablet, and mobile.

Accessing the Ratings and Reviews Console

top | Viewing the Ratings and Reviews

To access the Ratings and Reviews console,

  1. Log in to the Foundation service for your business (URL provided by Infosys Equinox).
  2. Click Ratings and Reviews on the StoreOps page.

    The All Ratings and Reviews landing page appears:

Viewing the Ratings and Reviews

Accessing the Ratings and Reviews Console | Configuring Search Parameter

In the Ratings and Reviews homepage, you can view all the ratings and reviews details and its status:

Note:

  • Pagination option appears in all the screens.
  • To navigate to the next page, click Next.
  • By default, 10 items of ratings and reviews per screen will appear.

Configuring Search Parameters

Viewing the Ratings and Reviews | Approving or Rejecting a Review

In the Ratings and Reviews page, you can search the reviews based on Item ID, Rating, and/or Status.

Search for Ratings and Reviews

To search the ratings and/or reviews,

  1. Click the Item ID, Rating, and/or Status drop-down list in the header to open an entry field to provide search criteria.
    Note: For displaying a predefined number of rows per screen, see Selecting Predefined Rows.
  2. Enter the desired search criteria in the search field, and then click Go.

    The ratings and review data, which matches the search criteria appears:

Modify Searchable Fields

To modify the searchable fields,

  1. Click the vertical ellipse available at the beginning of the search field.
  2. Select or deselect the items to add or remove the searchable fields in the header:

    The selected searchable fields appear in the header:

Selecting Predefined Rows

By default, 10 subscription requests per screen will appear, but the number of reviews per screen can be modified as follows:

  1. Click the vertical ellipse available at the beginning of the search field.
  2. Select Row Select. The Row Select appears as part of the search criteria.
  3. Select 10 Rows, 25 Rows, or 50 Rows from the drop-down list.
  4. Click the Go button. The selected rows of ratings and reviews appear in the screen.
    Note: To reset the search field in the header, click the Reset button.

Approving or Rejecting a Review

Viewing the Ratings and Reviews | Generating and/or Downloading Reports

Once a customer writes and submits a review in the Storefront, a business admin or a moderator can approve or reject a review of the customer.

To approve or reject a rating and review,

  1. In the Ratings and Review’s landing page, click on the required review.

    The review details will be displayed; for example,
  2. View the rating and review details, and click the Approve or Reject button.
    In the Storefront, only the approved reviews are displayed.

Generating and/or Downloading Reports

Approving or Rejecting a ReviewRevision History

In this console, you can generate and/or download the overall ratings or recently reviewed reviews.

To generate a report,

  1. In the Ratings and Reviews landing page, click the Generate Report button.
  2. Select any one of the following options:
    • By Overall Ratings – Displays average ratings, total rating count, and total review count of a product/SKU.
    • Recently Reviewed – Displays the recently reviewed items with the approved or rejected status for each item.
  3. To download any one of the above reports, click the Download button, which downloads to your local computer.
Generating and/or Downloading Reports | top




Revision History
2022-04-10 | JP – Fixed link and http issues.
2021-12-30 | AN – Updated the screens for the 8.11 release.
2020-03-13 | JP – Initial draft for April 2020 release.