| Term | Definition |
|---|---|
| BPM | Business Process Modeling workflow engine in the Orders Service allows you to customize an order flow that suits your business requirements. |
| CSR | Customer Service Representatives (CSRs) manage customer inquiries. CSRs also process orders, returns, cancellations and customer registrations. |
| Fulfillment | The process of picking items from a warehouse, packing, and shipping/distributing them to consumers (buyers). |
| Order (Microservice) | Order encompasses order management, order tracking, and customer service. It also offers detailed reporting capabilities and interfaces seamlessly with all existing order fulfillment solutions. |
| Return | The process of returning a product purchased by the customer, back to the store. |
Revision History
2019-04-30 | MA – Content uploaded.
